This book provides a very useful and comprehensive guide to Capabilities. It covers all IT domains and its focus is on business value – not processes.
- Can be used as an alternative to ITIL and COBIT to support organisation design and Target Operating Model projects.
Alignment to SFIA is two fold
- SFIA provides detailed descriptions of the skills AND skill levels needed to support each of the Capabilities
- The capability called People Asset Management (PAM) describes the people management needed to run IT organisations. NB The People CMM provides a more detailed view of People Management cap;abilities.
- Core concepts and a definition of capability
- Managing IT like a Business – 14 critical capabilities including Demand and Supply Management, Innovation management, Sourcing, Accounting and Allocation
- Managing the IT Budget – 4 critical capabilities including Budget Management and Portfolio Planning and Prioritization
- Managing the IT Capability – 14 critical capabilities including People Asset Management, Capability Assessment Management, Technical Infrastructure Management, Programme and Project Management
- Managing IT for Business Value – 3 critical capabilities including Benefits Assessment and Realization, Portfolio Management, Total Cost of Ownership
- Going forward with the IT-CMF
The Architecture of the IT-CMF
For each capability, the book describes:
- Overview (Goal, Objectives, Value, Relevance)The
- Scope (Definition, Other capabilities)
- Understanding Maturity (Recognizing excellence, Maturity at the Critical Capability and the Capability Building Block level), How to interpret maturity levels)
- Improvement Planning (capability evaluation, Practices-Outcomes-Metrics, Addressing typical challenges, Management Artefacts)