Case Study: Developing a high performing global Business Analyst community


Global leader in Cloud Security (US$4bn) based in Taiwan, Japan, USA & Europe.




Strategic development of IS team to be valued business partners required step change improvement in Business Analysis capabilities.





The Challenge

  • Develop motivated team of analysts willing and able to make the journey to high performance
  • Working with cross cultural differences
  • Project management focused organisation viewed Business Analysts as junior partners


  • Work collaboratively with business analysts, IT managers and Technology leadership team.
  • Support Head of IT in developing providing insights, expertise to develop a plan and approach
  • Develop Value proposition for the Business Analyst team.
  • Identified required BA capabilities
  • Engagement with stakeholders and run a series of interactive workshops (between 12 and 25 participants) to support the analyst teams to develop a route map and a project plan to develop capabilities.
  • Design high impact learning and development solutions to develop influencing skills
  • Support provided remotely and on-site .

 Results & Benefits

  • Collaborative co-creation of a route map.for community development ensured strong ownership from the Business Analysts.
  • Identified characteristics of a high performing analyst team and agreed these with stakeholders.
  • Route map encompassed tools, knowledge, talent development, learning / training plan, community building, body of common / good practice.
  • Engaged IT managers and senior leadership team in planning the journey.