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SFIA, ITIL and High Performance

SFIA, ITIL and High Performance

by Peter Leather | Curated Articles, High Performance, SFIA

How SFIA can support your ITIL service transformation. I have recently read the excellent “Owning ITIL” by Rob England. It got me thinking about the part that SFIA can play in bringing about an ITIL led Service transformation Our starting point is that a service...
Focus on performance not learning

Focus on performance not learning

by Peter Leather | Curated Articles, High Performance

Why its better to eliminate the need for learning rather than deliver training.  This provides a great model and an analogy why formal training in topics such as ITIL and PRINCE2 do not improve performance.     Read more from Nick...
High performing ITSM needs good people and a strong team

High performing ITSM needs good people and a strong team

by Peter Leather | Curated Articles, High Performance

It is a feature of the profession that many IT managers see the solution to performance improvement is through better processes, tools and technology. Of course, these are important – but the fact is high performing people can overcome the limitations of...

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