by Peter Leather | Curated Articles, High Performance, SFIA
How SFIA can support your ITIL service transformation. I have recently read the excellent “Owning ITIL” by Rob England. It got me thinking about the part that SFIA can play in bringing about an ITIL led Service transformation Our starting point is that a service...
by Peter Leather | Curated Articles, High Performance
Why its better to eliminate the need for learning rather than deliver training. This provides a great model and an analogy why formal training in topics such as ITIL and PRINCE2 do not improve performance. Read more from Nick...
by Peter Leather | Curated Articles, High Performance
It is a feature of the profession that many IT managers see the solution to performance improvement is through better processes, tools and technology. Of course, these are important – but the fact is high performing people can overcome the limitations of...
