Technology / IT organisations need to be agile and responsive to changing demands.
Professional profiles provide a different way of approaching job descriptions. They offer time and cost savings in production and maintenance. More importantly they support strategic resourcing and talent management for your technology / IT workforce. They enable an agile and responsive organisation to meet changing workforce requirements.
What’s wrong with the way we do Technology / IT Job Descriptions?
Paul Taylor notes that traditional approaches to job descriptions act as an organisational straitjacket to flexibility and innovation.
Jon Husband warns of the dangers of over-prescriptive approaches e.g.
- The ‘one true’ organizational design model for successful performance
- Fixed competency models, job descriptions, developmental learning and management models
- The ‘perfect’ CV and resume
- Recipes’ for change management and digital / organizational transformation
Professional profiles are the most efficient way to support job descriptions
Saving you time and money- Quick to produce with minimal update and maintenance costs
- Reduces the number and complexity of existing job descriptions
- Enables the implementation of HR / HCM / Talent management systems
- Simplifies job evaluation and reward processes. Support job classification systems for reward and compensation.
- Reduces workload and support the introduction of global reward mechanisms for your Technology / IT workforce
Professional profiles are a key enabler for Technology / IT talent management
Improving individual and organisational performance- Clarifies technology career path & career development by aligning to an industry / external view of technology professions.
- Drives learning & development, professional development, networking and professional communities of practice
- Helps employers attract and retain talent.
- Powers recruitment. Makes recruitment more efficient and effective. Balances recruitment for immediate vacancies with acquiring talent with long term value / potential for the organisation
- Leads talent management and talent reviews by simplifying options and opportunities
- Simplifies talent assessment – what skills do you have and what skills do you need
- Simplifies the development of L&D catalogues and the use of competency and skills frameworks.
- Supports salary and reward bench-marking. Provide fair and equitable reward structures for your technology / IT workforce.
Professional profiles enable Organisational alignment and transparency
Improve organisation design and resourcingProvide organisational alignment and transparency
- Makes it easy to compare jobs in your organisation no matter what their specialisation. Provides a consistent approach to jobs and titles.
- Improves the quality of organisation design and Technology Target Operating Model initiatives
- Provides transparency across technology functions, locations and markets
- Enables short, medium and long term resource planning. Improves ability to see resourcing gluts and shortfalls and to identify ways to balance and optimise resources
- Highlights skills gaps. Enables analysis and provides more options to close skills gaps
- Adds value to simplistic spreadsheet, numbers based resource planning
- Supports performance management and high performance through the introduction of comparable, fair objectives
- Works with all HCM / HRIS systems and SaaS
Organisational flexibility
Remove the strait jacket of rigid job descriptions- Allows and facilitates your organization structures to flex and change without little or no need to update job descriptions
- Reduces the number and complexity of existing job descriptions
- Flexibility / agility to change organisation, team structures to respond to external/internal market demands
When to use professional profiles?
- Undertaking a transformation which impacts their technology / digital work force. e.g. digital transformation
- Introducing a new / revised target operating model (TOM) and organisation design
- Needing a more flexible workforce to support organisational agility. e.g. if working in a fast moving market or an organisation embarking on a multi-year, multi phase organisational development plan
- Global / multi-national organisations looking to move to a global, consistent approach to managing the Technology / IT workforce
- Introducing improvements to the way you manage your people. Attracting, developing and retaining people with the skills you need.
- Driving professional standards improving organisational capability – up-skilling, cross-skilling to meet changing demands.
- Operating in fast changing / growing environment. When you need to achieve the benefits of structure / maturity but without limiting innovation and creativity.
- Introducing a project / assignment based working and resourcing approach
- Implementing professional communities of practice to improve engagement, innovation and develop new capabilities
- Implementing an HRIS / HCM systems for a Technology / IT workforce
Benefits for managers
- I’m better able to understand and manage expectations for my direct reports, even when they work in different locations
- When I have a vacancy, I have clearly defined criteria to help get the job posted quickly
- I’m equipped to have informed discussions with my direct reports about future professional development and career opportunities.
- I’m confident that my people are being treated fairly
- I can answer my direct reports’ questions about how pay decisions are made consistently and fairly
Benefits for individuals
- I’m treated fairly and consistently
- I can see opportunities within and across job functions
- It helps my personal growth and helps me manage my career. It provides transparent, defined career options and a foundation for a clear career framework
- It provides for fair and equitable rewards for employees and organization.
- It gives me confidence that my employer is a great place to work and invests in their people
- My employer understands the external environment for my chosen profession. My development, my roles and career are bench-marked with the external market for jobs.
- Although our environment is fast changing – I can still plan my career and development with some certainty
Using a career or job family framework
Career families or job families are a key component for organisations adopting professional profiles.
- Career families or job families are a key component for organisations adopting professional profiles.
- Career families are not silos and they are not organizational structures. Career families are groupings of roles / jobs with similar skills and knowledge requirements. Keeping them separate from structures means that the organisation design can change with impacting roles profiles or career families.
- They will be recognizable to the external job market and will usually align with the Technology / IT industry professional qualifications.
- Within each career family there will be around 3-4 roles and / or levels of professional capability.
- 9 example career families are shown here
- The number and make up of career families is dependent on the organisation design and its Target Operating Model
- The career families should be forward looking i.e. based on your organisation’s strategic direction rather than on existing job titles and organisational structures.
- SFIA provides the ideal framework to describe the professional skills associated with each career family
- SFIA provides a quick way to link the career families with industry standards
Professional profile – case study examples
The use of generic professional profiles within a job family framework has been adopted by many forward thinking Technology / IT organizations.
The principle has a track record of success with a range of organisations: large, global, small and local.
It can work for you as well.
Large Financial Services Organisation - IT Transformation
- 1500 staff into c 40 roles in 7 professions
- Longevity through numerous organisational change including significant outsourcing and incremental re-strcutures
- Support for flexible organisation
- Support for consultation and selection processes for down sizing
- Support for internal professional communities, career development, industry standard skills frameworks
DHL - Transforming Technology careers and learning
- 3200 global staff. 500 customised job descriptions and job titles reduced to 75in 11 career families.
- Developed SFIA skills development guides using the 70:20:10 model to provide all round learning.
- Simplified the career development framework and options, reduce complexity and inconsistency in how jbd descriptions were written, written by different authors and created every time there was a vacancy.
- Moved PDP from being training based to being skills development based.
- Moving from a culture of ‘training’ to a culture of ‘development’ – while reducing direct investment in training
- Examples of generic to specific job title matching.
Global manufacturing organisation
- Rationalised 80+ disparate individual position descriptions into 30 roles in 8 technology career families.
- Development of skills dictionary, standard global roles, baseline for transformation and performance improvement
Global FMCG organisation - IT Transformation
- Grouped 300 different jobs into 30 generic roles in 9 career families. 2700 staff in 80 countries
- Greater transparency into job content and required capabilities
- Current longevity through 3 organisational structure changes
- Enabler OD and IT leadership teams to bench mark performance and relative team size and composition
- Developing L&D catalogues
- Support for job sizing and evaluation, simplified process and greater organisational consistency,
- Retention of job titles for external, business card, email purposes
- Enabling recruitment consistency and efficiency
Innovative Technology organization in Motor Sports
- 30 people into 6 standard roles
- Introduction of industry standard skills framework
- Focus on performance and alignment of business, technology and individual objectives
- Clarity on career steps and job titles to attract, retain and develop talent