{{description>Additional resources not available from SFIA or SFIAplus website to help you apply the Contract management skill effectively}}
====== SFIA Contract management ITCM =======
This page provides deep dive guidance and additional material to help individuals and organisations use and apply this SFIA skill effectively. It supplements the SFIA reference material.

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==== SFIA skill definition ====

[[https://www.sfia-online.org/en/sfia-6/skills/client-interface/relationship-management/contract-management |SFIA v6 definition of Contract management]]

//The overall management and control of the operation of formal contracts for supply of products and services. // 

© Copyright SFIA Foundation
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==== Discussion points ====

    * Does not apply to roles who are partaking in supplier review activities e.g. providing input to supplier performance. This skill should be reserved for those roles which operate, review, improve the performance of contracts. It generally kicks in once the procurement/sourcing process has completed. 
    * Depending on the organisation and job design; this skill may be used in specialist Procurement roles and also Operational supplier manager roles.
    * It has a narrow range and operates at mid to high levels only (SFIA level 4 to level 6)
    * The skill does not reflect a technical skill; and although clearly related to and vital for Technology organisations it may well be located in a centre of excellence, organisation wide Procurement function

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==== Associated Skills ====

If you are looking for skills relating to:

  * policy, standards and advice on procurement of products and services; try [[SFIA Sourcing]] 
  * the management of supplier relationships; try [[SFIA Relationship management]] or [[SFIA Supplier management|SFIAv5 Supplier management]]
  * governance of operational IT; try [[SFIA IT management]]
  * strategies and governance for IT Service Management; try [[SFIA Service level management]]
  * overall financial management and control of IT assets and resources used in the provision of IT services; try [[SFIA Financial management]]

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==== Useful Resources ====

  * [[https://www.cips.org|The Chartered Institute of Purchasing and Supply]] - global organisation serving the procurement and supply profession
  * [[https://www.cips.org/documents/CIPS_KI_Contract%20Management%20Guidev2.pdf]] - CIPS Contract Management Guide v2
  * [[http://http://www.iaccm.com/|The International Association for Contract & Commercial Management]] - enables organizations and professionals to achieve world-class standards in their contracting and relationship management process and skills.
  * [[CobIT]] (Control Objectives for IT) specifically process called //APO10 Manage Suppliers//
  * [[http://www.pmi.org/pmbok-guide-standards/foundational/pmbok|Project Management Body of Knowledge (PMBOK® Guide)]] - Project Procurement Management 

**Books**
  * [[https://www.bookdepository.com/Excellence-in-Supplier-Management-Stuart-Emmett-Barry-Crocker/9781903499467|Excellence in Supplier Management]] - How to Better Manage Contracts with Suppliers and Add Value
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==== Typically found in these Career Families / Roles ====
  * Service Operations
  * Service Management
  * Procurement ((NB the Procurement career family will usually be external to the IT / Technology function))

{{tag>service_operations service_management procurement}}
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==== Value Adding Work Outputs ====
By focussing on work outputs/work products we can move the focus from activity/knowledge to performance and provide a direct link to business results. See [[ 6 boxes model]].

Leading
  * senior stakeholder relationships and relationship management plan
  * organisational model for the execution of contract management
  * sufficient resources and capability to enact contract management processes 
  * executive commitment to contract management strategies and plans
  * thought leadership with respect to contract management
Managing
  * contract management methodology/templates describing good practice
  * supplier dashboards for measuring and managing performance
  * agreed KPIs
  * decision-making processes
  * effective meetings and meeting structures
  * plans for improving contract management capability
  * contract management tools, processes and standards
  * supplier service improvement actions and programmes
  * capable, effective teams to support contract management
  * clear roles and responsibilities for contract management
  * Service level agreements (SLAs)
  * Operational level agreements (OLAs)
Doing
  * contract performance data
  * documents to support contract management processes - decisions, issues, actions, risks
  * escalated issues and risks
  * formal, informal, //ad-hoc// communication between organisation and suppliers
  * assessment of compliance with contractual obligations
  * impact analysis of changes to contracts
  * renegotiated contracts
  * agreed actions to remedy non-compliance 
  * application on contract terms to address under-performance or non-compliance
  * ideas to improve contract performance
  * improved contract management processes and tools, templates
  * up to date market and commercial knowledge
  * supplier benchmarking
  * sourcing knowledgebase