Differences
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sfia:sfia_customer_service_support [2017/03/21 22:37] peterleather [Useful Resources] |
sfia:sfia_customer_service_support [2018/07/30 15:30] peterleather [Discussion points] |
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| {{description>Additional resources not available from SFIA or SFIAplus website to help you apply the Customer service support skill effectively}} | {{description>Additional resources not available from SFIA or SFIAplus website to help you apply the Customer service support skill effectively}} | ||
| - | ====== SFIA Customer service support ====== | + | ====== SFIA Customer service support CSMG ====== |
| This page provides deep dive guidance and additional material to help individuals and organisations use and apply this SFIA skill effectively. It supplements the SFIA reference material. | This page provides deep dive guidance and additional material to help individuals and organisations use and apply this SFIA skill effectively. It supplements the SFIA reference material. | ||
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| * The focus of Levels 4 and 5 shifts towards "process and resource management". | * The focus of Levels 4 and 5 shifts towards "process and resource management". | ||
| * The skill does not reflect a technical skill; it is customer/end-user focussed and reflects good operational and relationship management. | * The skill does not reflect a technical skill; it is customer/end-user focussed and reflects good operational and relationship management. | ||
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