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sfia:sfia_customer_service_support [2017/03/22 12:49] peterleather |
sfia:sfia_customer_service_support [2018/07/30 15:30] (current) peterleather [Discussion points] |
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| * The focus of Levels 4 and 5 shifts towards "process and resource management". | * The focus of Levels 4 and 5 shifts towards "process and resource management". | ||
| * The skill does not reflect a technical skill; it is customer/end-user focussed and reflects good operational and relationship management. | * The skill does not reflect a technical skill; it is customer/end-user focussed and reflects good operational and relationship management. | ||
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