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sfia:sfia_customer_service_support [2017/03/22 12:49]
peterleather
sfia:sfia_customer_service_support [2018/07/30 16:30] (current)
peterleather [Discussion points]
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     * The focus of Levels 4 and 5 shifts towards "​process and resource management"​. ​     * The focus of Levels 4 and 5 shifts towards "​process and resource management"​. ​
     * The skill does not reflect a technical skill; it is customer/​end-user focussed and reflects good operational and relationship management.  ​     * The skill does not reflect a technical skill; it is customer/​end-user focussed and reflects good operational and relationship management.  ​
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